2021 Mercedes-Benz Sprinter 2500 Problems

High Complaint Volume

Real NHTSA owner complaints for the 2021 Mercedes-Benz Sprinter 2500.

20202022
Complaints
79
Crashes
4
Fires
0
Injuries
1
Fatalities
Recalls
18

Worst 2021 Mercedes-Benz Sprinter 2500 Problems

Top 3 most-reported issues with average mileage at failure.

#19 complaints

Electrical Faults

Avg mileage:18,550 mi
Crash-related:1
#28 complaints

Forward Collision Avoidance: Automatic Emergency Braking

#37 complaints

Brakes

Crash-related:2
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All Problems by Category

Every NHTSA complaint category for the 2021 Mercedes-Benz Sprinter 2500.

Electrical Faults
9
complaints
Crashes
1
Fires
Avg Miles
18,550
Forward Collision Avoidance: Automatic Emergency Braking
8
complaints
Crashes
Fires
Avg Miles
Brakes
7
complaints
Crashes
2
Fires
Avg Miles
Engine Problems
5
complaints
Crashes
Fires
Avg Miles
Transmission / Drivetrain
5
complaints
Crashes
Fires
Avg Miles
Forward Collision Avoidance: Warnings
4
complaints
Crashes
Fires
Avg Miles
Lane Departure: Assist
4
complaints
Crashes
Fires
Avg Miles
Body Structure
4
complaints
Crashes
Fires
Avg Miles
Forward Collision Avoidance: Adaptive Cruise Control
3
complaints
Crashes
Fires
Avg Miles
Fuel System
3
complaints
Crashes
Fires
Avg Miles
Seat-Related Issues
3
complaints
Crashes
Fires
Avg Miles
Airbags
2
complaints
Crashes
Fires
Avg Miles
Lane Departure: Blind Spot Detection
2
complaints
Crashes
Fires
Avg Miles
Steering Defects
2
complaints
Crashes
1
Fires
Avg Miles
Back Over Prevention: Camera System
1
complaints
Crashes
Fires
Avg Miles
Equipment:Electrical:Infotainment:Bluetooth/Wifi
1
complaints
Crashes
Fires
Avg Miles
Equipment:Recreational Vehicle/Trailer
1
complaints
Crashes
Fires
Avg Miles
Headlight/Taillight Failures
1
complaints
Crashes
Fires
Avg Miles
Forward Collision Avoidance: Dynamic Brake Support/Brake Assist
1
complaints
Crashes
Fires
Avg Miles
Lane Departure: Lane Keep: Automatic Steering
1
complaints
Crashes
Fires
Avg Miles
Parking-Brake Issues
1
complaints
Crashes
Fires
Avg Miles
Seat Belt Issues
1
complaints
Crashes
Fires
Avg Miles
Suspension Failures
1
complaints
Crashes
Fires
Avg Miles
Unintended Acceleration
1
complaints
Crashes
Fires
Avg Miles
Wipers & Visibility
1
complaints
Crashes
Fires
Avg Miles
Visibility:Windshield
1
complaints
Crashes
Fires
Avg Miles

Search Owner Complaints

Read what owners actually reported to NHTSA for the 2021 Mercedes-Benz Sprinter 2500. Type a keyword (e.g. “transmission”, “stalling”, “brakes”) to filter.

Recalls for 2021 Mercedes-Benz Sprinter 2500

18 NHTSA recall campaigns affecting ~232,553 vehicles.

24V930000Instrument Cluster
~697 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

23V875000Structure:critical Fasteners
~3,739 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

23V876000Structure:critical Fasteners
~387 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

23V806000Body Structure
~131 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

23V444000Fuel Pump
~20,500 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

23V204000Instrument Cluster
~6,857 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

22V796000Power Train:automatic Transmission:internal:park Pawl
~124,305 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

22V491000Electrical System:wiring
~2 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.

22V360000Communication: Auto Crash Notification · Electrical System:software
~19,937 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

22V281000Back Over Prevention:display Function
~12,086 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

+ 8 more recalls

Other Mercedes-Benz Sprinter 2500 Years

2021 Mercedes-Benz Sprinter 2500 — FAQ

Answers based on real NHTSA complaint and recall data for this specific model year.

Is the 2021 Mercedes-Benz Sprinter 2500 reliable?
Verdict: High Complaint Volume. The 2021 Mercedes-Benz Sprinter 2500 has 79 NHTSA complaints, 4 crash-related, and 18 recall campaigns. The most common issue is Electrical Faults with 9 complaints. Source: NHTSA via VinItel.
What are common problems with the 2021 Mercedes-Benz Sprinter 2500?
Top reported problems: Electrical Faults (9 complaints, avg 18,550 mi); Forward Collision Avoidance: Automatic Emergency Braking (8 complaints); Brakes (7 complaints). Every complaint is filed by an owner with NHTSA — this is raw reported data, not editorial opinion.
At what mileage do problems start on the 2021 Mercedes-Benz Sprinter 2500?
The weighted average mileage at time of complaint is about 18,550 miles. Some components fail earlier, some later — check the "All Problems by Category" table above for per-issue averages.
How safe is the 2021 Mercedes-Benz Sprinter 2500?
NHTSA complaints for the 2021 Mercedes-Benz Sprinter 2500 include 4 crash-related reports, 0 fire reports, 1 injuries, and 0 fatalities. These are owner-reported incidents, not official crash-test ratings — a complaint being filed doesn't confirm a defect, but clusters around specific components are worth investigating.
Does the 2021 Mercedes-Benz Sprinter 2500 have any recalls?
Yes — 18 NHTSA recall campaigns affecting an estimated 232,553 vehicles. Recalls are free to fix at the dealer. Always verify by VIN whether the specific car you're looking at has had its recalls addressed.
Should I buy a 2021 Mercedes-Benz Sprinter 2500?
This year has a higher-than-normal complaint volume. It's not an automatic no, but focus inspection on the top reported issue (electrical faults) and verify open recalls have been addressed.

Source: NHTSA (National Highway Traffic Safety Administration) complaint and recall databases, aggregated by VinItel.

Wider context: See the full Mercedes-Benz Sprinter 2500 reliability report with year-by-year comparison and generation analysis.

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