2020 Mercedes-Benz Sprinter 2500 Problems

Severe Issues

Real NHTSA owner complaints for the 2020 Mercedes-Benz Sprinter 2500.

20192021
Complaints
131
Crashes
5
Fires
1
Injuries
0
Fatalities
Recalls
22

Worst 2020 Mercedes-Benz Sprinter 2500 Problems

Top 3 most-reported issues with average mileage at failure.

#120 complaints

Electrical Faults

Avg mileage:15,640 mi
Fires:1
#217 complaints

Transmission / Drivetrain

Avg mileage:12,150 mi
Crash-related:1
#314 complaints

Engine Problems

Avg mileage:5,760 mi
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All Problems by Category

Every NHTSA complaint category for the 2020 Mercedes-Benz Sprinter 2500.

Electrical Faults
20
complaints
Crashes
Fires
1
Avg Miles
15,640
Transmission / Drivetrain
17
complaints
Crashes
1
Fires
Avg Miles
12,150
Engine Problems
14
complaints
Crashes
Fires
Avg Miles
5,760
Brakes
10
complaints
Crashes
2
Fires
Avg Miles
1,289
Forward Collision Avoidance: Automatic Emergency Braking
8
complaints
Crashes
Fires
Avg Miles
3,400
Steering Defects
8
complaints
Crashes
Fires
Avg Miles
1,625
Forward Collision Avoidance: Adaptive Cruise Control
6
complaints
Crashes
Fires
Avg Miles
Lane Departure: Assist
5
complaints
Crashes
Fires
Avg Miles
2,600
Unintended Acceleration
5
complaints
Crashes
Fires
Avg Miles
6,200
Backup Camera
3
complaints
Crashes
Fires
Avg Miles
Forward Collision Avoidance: Warnings
3
complaints
Crashes
Fires
Avg Miles
Fuel System
3
complaints
Crashes
Fires
Avg Miles
Seat-Related Issues
2
complaints
Crashes
Fires
Avg Miles
Hydraulic Brakes
2
complaints
Crashes
Fires
Avg Miles
Wipers & Visibility
2
complaints
Crashes
Fires
Avg Miles
Airbags
1
complaints
Crashes
Fires
Avg Miles
Electrical System:Ignition:Module
1
complaints
Crashes
Fires
Avg Miles
Electronic Stability Control
1
complaints
Crashes
Fires
Avg Miles
Equipment:Recreational Vehicle/Trailer
1
complaints
Crashes
Fires
Avg Miles
Forward-Collision Avoidance Issues
1
complaints
Crashes
Fires
Avg Miles
Diesel Fuel System
1
complaints
Crashes
Fires
Avg Miles
Lane Departure: Blind Spot Detection
1
complaints
Crashes
Fires
Avg Miles
Lane Departure: Lane Keep: Steering Assist
1
complaints
Crashes
Fires
Avg Miles
Lane Departure: Warning
1
complaints
Crashes
Fires
Avg Miles
Parking-Brake Issues
1
complaints
Crashes
1
Fires
Avg Miles
Power Train:Automatic Transmission:Internal:Cvt:Actuators
1
complaints
Crashes
1
Fires
Avg Miles
Seat Belt Issues
1
complaints
Crashes
Fires
Avg Miles
Structural Problems
1
complaints
Crashes
Fires
Avg Miles
Side/Rear Glass
1
complaints
Crashes
Fires
Avg Miles

Search Owner Complaints

Read what owners actually reported to NHTSA for the 2020 Mercedes-Benz Sprinter 2500. Type a keyword (e.g. “transmission”, “stalling”, “brakes”) to filter.

Recalls for 2020 Mercedes-Benz Sprinter 2500

22 NHTSA recall campaigns affecting ~464,044 vehicles.

24V930000Instrument Cluster
~697 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."

23V875000Structure:critical Fasteners
~3,739 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

23V874000Body Structure
~9 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.

23V876000Structure:critical Fasteners
~387 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

23V204000Instrument Cluster
~6,857 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

22V796000Power Train:automatic Transmission:internal:park Pawl
~124,305 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.

22V360000Communication: Auto Crash Notification · Electrical System:software
~19,937 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

22V281000Back Over Prevention:display Function
~12,086 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

21V972000Electrical System:software
~48,400 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

21V411000Back Over Prevention:display Function · Electrical System:software
~33,437 affected

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

+ 12 more recalls

Other Mercedes-Benz Sprinter 2500 Years

2020 Mercedes-Benz Sprinter 2500 — FAQ

Answers based on real NHTSA complaint and recall data for this specific model year.

Is the 2020 Mercedes-Benz Sprinter 2500 reliable?
Verdict: Severe Issues. The 2020 Mercedes-Benz Sprinter 2500 has 131 NHTSA complaints, 5 crash-related, and 22 recall campaigns. The most common issue is Electrical Faults with 20 complaints. Source: NHTSA via VinItel.
What are common problems with the 2020 Mercedes-Benz Sprinter 2500?
Top reported problems: Electrical Faults (20 complaints, avg 15,640 mi); Transmission / Drivetrain (17 complaints, avg 12,150 mi); Engine Problems (14 complaints, avg 5,760 mi). Every complaint is filed by an owner with NHTSA — this is raw reported data, not editorial opinion.
At what mileage do problems start on the 2020 Mercedes-Benz Sprinter 2500?
The weighted average mileage at time of complaint is about 8,012 miles. Some components fail earlier, some later — check the "All Problems by Category" table above for per-issue averages.
How safe is the 2020 Mercedes-Benz Sprinter 2500?
NHTSA complaints for the 2020 Mercedes-Benz Sprinter 2500 include 5 crash-related reports, 1 fire reports, 0 injuries, and 0 fatalities. These are owner-reported incidents, not official crash-test ratings — a complaint being filed doesn't confirm a defect, but clusters around specific components are worth investigating.
Does the 2020 Mercedes-Benz Sprinter 2500 have any recalls?
Yes — 22 NHTSA recall campaigns affecting an estimated 464,044 vehicles. Recalls are free to fix at the dealer. Always verify by VIN whether the specific car you're looking at has had its recalls addressed.
Should I buy a 2020 Mercedes-Benz Sprinter 2500?
Proceed with extreme caution. The 2020 Mercedes-Benz Sprinter 2500 shows significantly more complaints than average for its class. If you're buying one, a pre-purchase inspection and a VIN history check are essential — skip them and you're gambling.

Source: NHTSA (National Highway Traffic Safety Administration) complaint and recall databases, aggregated by VinItel.

Wider context: See the full Mercedes-Benz Sprinter 2500 reliability report with year-by-year comparison and generation analysis.

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