Kia Sorento vs Toyota Highlander
Head-to-head reliability comparison from 20,404real NHTSA consumer complaints. Year-by-year breakdown, shared problems, crash & fire rates.
Which is more reliable, Kia Sorento or Toyota Highlander?
Verdict from 20,404 NHTSA complaints
Toyota Highlander wins this comparison overall. Toyota Highlander comes out ahead on 3 of 4 reliability metrics — including a 253% lower complaint rate. The Kia Sorento edges ahead on crash-involvement rate.
Head-to-Head Metrics
Lower is better on every metric. Bar length = relative magnitude. ✓ = winner.
Toyota Highlander wins by 253%
Kia Sorento wins by 183%
Toyota Highlander wins by 283%
Toyota Highlander wins by 141%
NHTSA Crash Test Ratings
Official NCAP star ratings — government crash test data. Most recent rated model year.
Kia Sorento
2025 model yearToyota Highlander
2025 model yearSource: NHTSA New Car Assessment Program (NCAP). Lower star = higher injury risk in that crash type.
Complaint Rate per 10K Sold — Year by Year
Lower line = fewer complaints relative to vehicles sold that year. Crossovers reveal which model improved (or got worse) over generations.
Most Reported Problems
Top component complaints for each model. Identical bar lengths = both have the same recurring issue.
Year-by-Year Head-to-Head
Complaints per 10,000 sold that year; lower is better. Click either model column to see that year's full breakdown.
| Year | Kia Sorento | Toyota Highlander | Better |
|---|---|---|---|
| 2005 | 96.0 | 21.0 | Highlander |
| 2006 | 75.4 | 26.5 | Highlander |
| 2007 | 61.7 | 12.4 | Highlander |
| 2008 | 106.7 | 48.0 | Highlander |
| 2009 | 32.3 | 21.4 | Highlander |
| 2010 | 0.3 | 29.4 | Sorento |
| 2011 | 158.9 | 22.5 | Highlander |
| 2012 | 93.6 | 18.8 | Highlander |
| 2013 | 121.8 | 21.9 | Highlander |
| 2014 | 135.0 | 10.7 | Highlander |
| 2015 | 81.4 | 15.2 | Highlander |
| 2016 | 137.4 | 7.2 | Highlander |
| 2017 | 100.3 | 16.4 | Highlander |
| 2018 | 30.1 | 13.6 | Highlander |
| 2019 | 61.3 | 24.4 | Highlander |
| 2020 | 23.6 | 15.1 | Highlander |
| 2021 | 38.6 | 20.2 | Highlander |
| 2022 | 29.4 | 11.5 | Highlander |
| 2023 | 17.9 | 11.5 | Highlander |
| 2024 | 5.0 | 4.9 | tie |
| 2025 | 10.1 | 0.9 | Highlander |
Frequently Asked Questions
Kia Sorento vs Toyota Highlander — the most common buyer questions, answered from NHTSA data.
Which is more reliable, the Kia Sorento or the Toyota Highlander?
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Toyota Highlander wins this comparison overall. Toyota Highlander comes out ahead on 3 of 4 reliability metrics — including a 253% lower complaint rate. The Kia Sorento edges ahead on crash-involvement rate. Source: NHTSA Office of Defects Investigation via VinItel.
Should I buy a Kia Sorento or a Toyota Highlander?
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On reliability data alone, the Toyota Highlander is the safer bet — but the actual condition of the specific car matters far more than the model average. Check the VIN of any vehicle you're considering for accident history, title issues, and odometer rollbacks.
What problems do the Kia Sorento and Toyota Highlander share?
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Top complaints for the Kia Sorento: Engine Problems, Electrical Faults, Transmission / Drivetrain. Top complaints for the Toyota Highlander: Transmission / Drivetrain, Electrical Faults, Brakes. Source: NHTSA via VinItel.
Which has fewer NHTSA complaints, the Kia Sorento or the Toyota Highlander?
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Across all model years, the Kia Sorento has 13,619 NHTSA complaints and the Toyota Highlander has 6,785. Normalized for sales volume (complaints per 10,000 vehicles sold), the Toyota Highlander has the lower complaint rate. Raw counts can mislead — a 2× more popular model will naturally collect 2× more complaints. Detailed normalized comparison: vinitel.com/stats/nhtsa-complaints/compare/kia/sorento/vs/toyota/highlander
Which is safer in a crash, the Kia Sorento or the Toyota Highlander?
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Crash-involvement rate from NHTSA complaints: Kia Sorento 3.5% vs Toyota Highlander 9.9% — the Kia Sorento has the lower crash rate. NHTSA NCAP star ratings (frontal, side, rollover) for both models are also shown on the comparison page. Note: the per-VIN history matters more than the model average — a salvage-title car of any model carries higher crash exposure than the median.
Does the Kia Sorento or the Toyota Highlander have more fires?
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Fire-involvement rate based on NHTSA complaints: Kia Sorento 4.60% vs Toyota Highlander 1.20%. The Toyota Highlander has the lower reported fire rate. Fire complaints are a relatively rare but important safety signal — they often correlate with electrical-system or fuel-system defects. Check specific recall campaigns at vinitel.com/stats/nhtsa-complaints/kia/sorento and vinitel.com/stats/nhtsa-complaints/toyota/highlander
What years of the Kia Sorento are worse than the Toyota Highlander?
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The comparison page renders a year-by-year head-to-head table — for each model year (where both models have data), it shows complaint count or per-10K rate side by side and marks which model fares better that year. Buyers cross-shopping a specific model year should always check the year-level VinItel pages: vinitel.com/stats/nhtsa-complaints/kia/sorento/{year} and vinitel.com/stats/nhtsa-complaints/toyota/highlander/{year}.
Where does this Kia Sorento vs Toyota Highlander comparison data come from?
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All complaint, crash, fire, and fatality data comes from the NHTSA Office of Defects Investigation (ODI) consumer-complaint database — the same source insurance regulators and the federal government use. NCAP star ratings come from NHTSA's New Car Assessment Program crash tests. Sales-volume normalization (per 10K sold) uses US annual vehicle sales. Data refreshes every 6 hours. Source: NHTSA via VinItel.
Related Reliability Comparisons
Other head-to-head matchups buyers cross-shopping the Sorento or Highlander also look at:
Comparison data refreshed 2026-11-04 from NHTSA Office of Defects Investigation.·Source: NHTSA ODI
A model average can't see the car you're buying.
Even the Toyota Highlander has cars with hidden accidents, salvage titles, and odometer rollbacks. Check the VIN before you buy — full report $8.99 (vs. Carfax $44.99).
Deep-dive into either model: